Every order is sent on a tracked service. Here is how to find yours.
Using your dispatch email
When your order leaves us we send a dispatch email containing your tracking number and a direct link. Open that link to see where your parcel is. If you cannot find the email, check your spam or promotions folder — it is the fastest route.
Using your account
If you created an account at checkout, log in and open your order to see its current status and tracking number.
What you need
To ask us about an order, have your order number (it begins with #) and the email address you used at checkout. With those two things we can find anything.
Understanding the status
Order confirmed — we have your order and payment. Orders placed before 3:00 pm GMT are dispatched the same working day; after that, the next working day.
Dispatched — your parcel is with Royal Mail. Transit is 3 to 5 working days, Monday to Friday.
No tracking scans yet — tracking can take up to 24 hours to show its first movement. A blank tracking page on the evening of dispatch is normal.
Out for delivery — arriving today. No signature is needed.
If something looks wrong
If tracking has not updated for 5 working days, or your parcel has not arrived within 10 working days of dispatch, email support@minirecorder.co.uk with your order number. We will raise an enquiry with the carrier and either resend your order or refund it in full. You do not need to chase Royal Mail yourself.
Contact us
Email: support@minirecorder.co.uk
Telephone: +44 7798 795364
Contact form: minirecorder.co.uk/pages/contact
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm GMT
We reply within 24 to 48 hours on working days.