This policy explains how to return an item, how an exchange works, and how a refund is issued. Returns are free — we provide the label.
Your right to return
We operate a 30-day return policy. You have 30 days from the day your item arrives to request a return.
This sits alongside your statutory rights under the Consumer Contracts Regulations 2013, which give you 14 days from delivery to cancel an order for any reason. Our 30-day window is longer than the legal minimum, not a replacement for it.
Condition we can accept
We accept new and lightly used items. You do not need to send it back sealed — opening the box, charging it and trying the recorder does not void your return. You cannot judge a device like this without switching it on, so we would rather you did.
What we do need is the item complete and undamaged: all accessories included (the earbud, the adapter and the manual) and the original packaging. Items that have been damaged through misuse, or returned incomplete, cannot be accepted.
How to start a return or exchange
Email support@minirecorder.co.uk with your order number and the reason. We will reply within 24 to 48 hours on working days with your return label and instructions. Please do not post anything back before you have heard from us — returns sent without prior contact can take much longer to process.
Return postage is free
We provide a prepaid return label at no cost to you. We email it as a PDF for you to download and print, then you attach it to the parcel and drop it off. There is nothing to pay, and nothing to claim back afterwards.
This applies to every return, whatever the reason — whether the item arrived faulty, we sent the wrong thing, or you simply changed your mind.
If you cannot print a label at home, tell us and we will arrange an alternative.
Returns are by post
All returns are made by mail using the label we provide. We are an online shop with no retail counter, so items cannot be returned in person.
Return address
Returns are sent to Mini Recorder UK, 4A Victoria Road, North Berwick, East Lothian, EH39 4JL, United Kingdom. The label we send is already addressed, and we confirm the address by email when we accept your return so it can be matched against your order.
No restocking fee
We do not charge a restocking fee, a handling fee, a return postage charge, or any other deduction. An approved return is refunded in full at the price you paid.
Exchanges
We accept exchanges within the same 30-day window and on the same condition terms as returns.
Email us with your order number and tell us you would like an exchange. We send the free return label, and once your item arrives and passes inspection we dispatch the replacement to you — the same working day where possible, and with no delivery charge in either direction.
If you would rather not wait for two parcels to travel in sequence, tell us and we will refund the original instead so you can reorder immediately.
Different situations
Changed your mind: return within 30 days, complete and in its original packaging. We pay the postage. Refunded in full once received.
Faulty or damaged on arrival: email us within 30 days with a photograph. We send a free label and then a replacement or a full refund, whichever you prefer.
Wrong item received: email us and we will send a free label and dispatch the correct item.
Order never arrived: contact us if your parcel has not arrived within 10 working days of dispatch. We will open an enquiry with the carrier and either resend or refund.
Cancelling after ordering: email us as soon as possible. If the order has not yet been dispatched we will cancel and refund it in full. If it has already gone out, treat it as a change-of-mind return.
How your refund is issued
Once your return arrives with us we inspect it and email you the outcome. Approved refunds are issued within 7 days of the item reaching us. Refunds go back to the original payment method used at checkout — we cannot refund to a different card or account. Depending on your bank, it can take a further 3 to 5 working days to appear on your statement.
Where a return is refused, we will explain why in writing and return the item to you at no cost.
Items we cannot accept
We cannot accept items that have been damaged through misuse, or returned without their accessories or original packaging.
Questions
Anything unclear, ask us before you post: minirecorder.co.uk/pages/contact
Company details
Trading name: Mini Recorder UK
Address: 4A Victoria Road, North Berwick, East Lothian, EH39 4JL, United Kingdom
Email: support@minirecorder.co.uk
Telephone: +44 7798 795364
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm GMT
Returns accepted from: United Kingdom
Company registration number: [ADD BEFORE LAUNCH]